JJ Game Privacy Policy — Your Data, Your Rights

jj game ("we", "us", "the Platform") is an online gaming and sports betting platform serving players in Pakistan. We take the privacy of our players seriously. This Privacy Policy explains how we collect, store, use and share your personal information when you interact with jj game — whether through the website, the mobile app, or any other channel we operate.

We process personal data because it is essential for running the platform properly. Without certain information, we cannot create your account, process your deposits in PKR, settle your cricket or PSL bets, handle withdrawals via JazzCash or Easypaisa, or verify your identity. This policy tells you exactly what that information is and how it is handled at every stage.

This policy applies to all players, including visitors who browse jj game without registering. If you do not agree with how we handle personal data, please do not use the platform. If you have any questions after reading this policy, contact us at the details in Section 12.

We collect personal data in several ways — directly from you when you register or use the platform, automatically as you browse and play, and occasionally from third parties involved in payment processing or fraud prevention. Here is a breakdown of the categories:

We do not intentionally collect sensitive personal data such as biometric information, health records or political opinions. If you voluntarily share such information in a support message, we will handle it with appropriate care and delete it once it is no longer needed for the purpose you shared it.

jj game uses your personal data only for the purposes described below. We do not use your information in ways that go beyond what is reasonably expected given the nature of an online gaming platform.

• Account management: Creating and maintaining your jj game account, verifying your identity, and keeping your account details up to date.
• Processing transactions: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported mobile wallets.
• Providing gaming services: Delivering access to sports betting (cricket, PSL, T20, football, esports), casino games, live casino and other platform features.
• Customer support: Responding to your queries, resolving disputes, and managing any complaint you raise with our team.
• Security and fraud prevention: Monitoring account activity to detect suspicious behaviour, prevent unauthorised access, and protect both you and jj game from fraud.
• Legal and compliance obligations: Meeting any applicable legal obligations, including responding to lawful requests from authorities.
• Promotions and bonuses: If you have opted in, sending you updates about new promotions, PSL season offers, enhanced cricket odds, reload bonuses and other platform news.
• Platform improvement: Analysing usage data in aggregate to improve our website, app, games catalogue and overall player experience.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling signs and, where appropriate, reaching out with support tools or information.

We will never use your personal data to build advertising profiles for external advertisers or to sell your information to marketing companies. Your data stays within jj game's controlled environment and is used only in ways consistent with why you gave it to us.

We process your personal data on one or more of the following legal bases, depending on the specific activity involved:

• Contract performance: Processing your data is necessary to provide the services you signed up for — including running your account, settling bets and processing payments.
• Legitimate interests: We process certain data, such as technical and usage data, to maintain platform security, prevent fraud, improve user experience, and run the business effectively — in ways that do not override your privacy rights.
• Legal obligation: In some cases we are required to process and retain data to comply with applicable laws or respond to lawful authority requests.
• Consent: For optional activities like receiving promotional emails or SMS updates about cricket bonuses and PSL offers, we rely on your consent. You can withdraw this consent at any time through your account settings or by contacting support.

jj game does not sell your personal data to third parties. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment provider — such as JazzCash, Easypaisa or Raast — to process the payment. These providers process your data under their own privacy terms.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive your identity documents to verify your account when required. These providers are bound by strict data handling agreements.
• Fraud prevention and security: We may share data with fraud detection services and risk management tools to identify and prevent suspicious or abusive account activity.
• IT and platform service providers: Companies that support our technical infrastructure — such as cloud hosting, analytics and customer support tools — may process data on our behalf under strict data processing agreements.
• Legal and regulatory bodies: If required by applicable law or a lawful order, we may disclose your information to relevant authorities. We will inform you of such disclosures where legally permitted to do so.
• Business transfers: If jj game undergoes a merger, acquisition or restructuring, your data may be transferred as part of that process. You will be notified of any material change in data controller before it takes effect.

All third parties with whom we share personal data are required to maintain the confidentiality and security of that information and to use it only for the specific purpose for which it was shared.

We keep your personal data for as long as your jj game account is active and for a reasonable period thereafter. Specific retention periods depend on the type of data and the purpose for which it was collected:

• Account and identity data is retained for the lifetime of your account plus a reasonable post-closure period for legal and compliance purposes.
• Transaction and financial records are kept for a minimum period required to comply with applicable financial record-keeping obligations.
• Support communications are retained for a period sufficient to resolve disputes and handle any follow-up enquiries.
• Marketing consent records are kept for as long as needed to demonstrate your preference and honour your choices regarding communications.
• Technical and usage logs are typically retained for a shorter period and are used primarily for security monitoring and platform analytics.

Once the relevant retention period has ended, your data is securely deleted or anonymised so it can no longer be linked back to you. If you request deletion of your account before the end of a retention period, we will delete what we lawfully can and restrict processing of the remainder to the minimum required for legal compliance.

jj game takes the security of your personal and financial data seriously. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, misuse, alteration or disclosure.

• All data transmission between your device and jj game is encrypted using TLS (Transport Layer Security).
• Account passwords are stored in a hashed format. jj game staff cannot view your password in plain text.
• Access to player data within our systems is restricted to authorised personnel on a need-to-know basis.
• We conduct regular internal reviews of our data handling practices and security controls.
• Our payment infrastructure is handled through certified payment partners to ensure financial data is processed to industry security standards.

Despite these measures, no system is completely immune to risk. If you suspect your account has been compromised, contact jj game support immediately. You should also use a strong, unique password for your account and update it regularly.

jj game uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit our website or use our app.

• Essential cookies: Required for the platform to function. These manage your session, keep you logged in, and ensure secure communication. They cannot be disabled without breaking core platform features.
• Analytics cookies: Used to understand how players navigate jj game — which pages are visited most, how long sessions last, and where players encounter difficulties. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember your settings and preferences, such as language and display choices, so you do not have to reconfigure them on every visit.
• Security cookies: Help detect and prevent fraudulent activity and protect against automated attacks.

We do not use third-party advertising cookies to serve you targeted ads on other websites. You can manage or block cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use jj game properly.

As a jj game player, you have a number of rights in relation to your personal data. You can exercise any of these rights by contacting our support team. We aim to respond to all valid requests within a reasonable timeframe.

jj game is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account or provided personal data to jj game, please contact us immediately so we can investigate and take action.

Any account found to be operated by or on behalf of a minor will be closed immediately, the data deleted, and any balance frozen pending investigation. We take underage access extremely seriously as part of our commitment to responsible gaming.

jj game may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, registered players will be notified through their registered contact details before the changes take effect.

The "Last Updated" date at the top of this page reflects when the most recent version was published. We recommend reviewing this page periodically, particularly if you receive a notification from jj game about a policy update. Continued use of the platform after a notified change constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jj game has handled your personal information, please get in touch with our support team.

You can reach us by emailing [email protected] with the subject line relevant to your query — for example "Privacy Query", "Data Request" or "Data Deletion". We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For responsible gaming related requests — such as setting deposit limits, requesting self-exclusion, or accessing account activity reports — please visit jjgame.onl/responsible-gaming or include "Responsible Gaming" in your support message subject line.